Frequently Asked Questions
Everything you need to know before you hit the court.
How do I know which tennis racket or pickleball paddle is right for me?
We provide detailed specifications for every product, including weight, balance, and grip size. If you are still unsure, our 'Gear Finder' guide can help match a racket or paddle to your specific swing style and skill level.
Do you offer professional racket restringing services?
Yes, we offer professional restringing. You can select your preferred string type and tension when purchasing a new racket, or visit our local store for mail-in restringing services using our premium stringing machines.
What is your return policy on used sports equipment?
We offer a 30-day return policy on most items. However, rackets and paddles must be in brand-new condition with the plastic wrap still on the handle to qualify for a full refund. Used equipment may only be returned if a manufacturing defect is present.
How long will it take for my order to ship?
Orders for in-stock items typically ship within 1-2 business days. Standard ground shipping usually arrives within 3-5 business days, though we offer expedited shipping options at checkout if you need your gear before a big tournament.
Do you offer team or bulk discounts for clubs?
Absolutely! We offer special pricing for high school teams, tennis academies, and pickleball clubs purchasing in bulk. Please contact our sales team via the 'Bulk Orders' page for a custom quote.
Are your products covered by a manufacturer warranty?
Yes, all rackets, paddles, and footwear sold at Courtside Tennis & Pickleball are 100% authentic and covered by their respective manufacturer warranties against structural defects.